Shipping policy

Shipping Policy

Order Processing Time

All orders are processed and dispatched within 1–2 working days from the date of order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation email or message once your order has been dispatched.

Delivery Timeline

Once dispatched, delivery timelines depend on your location and the shipping partner.

Estimated delivery time:

  • Metro cities: 2–5 working days

  • Non-metro locations: 3–7 working days

Please note that delivery timelines are estimates and may vary due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Remote location delivery constraints

  • Unforeseen operational issues

Raaya is not responsible for delays caused by third-party delivery partners.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on select promotions or order values, which will be clearly mentioned on the website.

Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS so you can monitor your shipment status.

Incorrect Address / Failed Delivery

Please ensure that the shipping address provided is accurate and complete.

Raaya will not be responsible for:

  • Incorrect addresses provided by the customer

  • Failed delivery attempts due to recipient unavailability

  • Additional re-shipping charges due to incorrect information

Damaged Packages in Transit

If your package appears damaged at the time of delivery:

We will assist you in resolving the issue promptly.

Contact Us

For any shipping-related queries, please contact:

Raaya
📧 raaya.studio93@gmail.com
📞 +91 9004420222