Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Raaya.

The terms “we”, “us” and “our” refer to Raaya, operated by Amruta Dalal Creation. Raaya operates this website and store, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you with a curated shopping experience.

Raaya is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you must not access or use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using this site, you confirm that:

  • You are at least 18 years of age, or

  • You are using the site under the supervision of a parent or legal guardian.

You agree to provide accurate, current and complete information during purchase and account registration. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

SECTION 2 – PRODUCTS & REPRESENTATION

We make every effort to display product colors, designs and details as accurately as possible. However:

  • Actual colors may vary depending on your device screen.

  • Handmade or crafted jewellery may have slight variations.

  • Minor design differences are not considered defects.

All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue products at any time.

SECTION 3 – ORDERS & ACCEPTANCE

When you place an order, you are making an offer to purchase.

Raaya reserves the right to:

  • Accept or decline any order at our discretion

  • Cancel orders due to stock issues, pricing errors, or suspected fraud

Orders are confirmed only after payment is successfully processed.

Purchases are strictly for personal use and not for resale or commercial distribution without written permission.

Returns and refunds are governed by our Refund Policy [LINK].

SECTION 4 – PRICING & PAYMENT

  • All prices are listed in INR (₹) unless stated otherwise.

  • GST is included where applicable.

  • Shipping charges, if applicable, will be displayed at checkout.

You agree that:

  • The payment information provided is accurate.

  • You are authorized to use the payment method.

  • Charges will be honored by your bank or card provider.

We reserve the right to correct pricing errors even after an order is placed.

SECTION 5 – SHIPPING & DELIVERY

Delivery timelines are estimates only and are not guaranteed.

We are not responsible for:

  • Courier delays

  • Natural calamities

  • Customs or governmental delays

  • Events beyond our control

Risk of loss transfers to you once the product is handed over to the shipping carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website — including:

  • Logos

  • Brand name “Raaya”

  • Product designs

  • Images

  • Text

  • Graphics

  • Layout

— is the property of Raaya / Amruta Dalal Creation and is protected under applicable intellectual property laws.

You may not reproduce, distribute, copy, or use any content without prior written consent.

SECTION 7 – THIRD-PARTY TOOLS & LINKS

Our website may contain links to third-party websites or tools.

We are not responsible for:

  • The content of third-party sites

  • Transactions made outside our platform

  • Damages arising from use of third-party services

Use of such links is at your own risk.

SECTION 8 – RELATIONSHIP WITH SHOPIFY

Raaya is powered by Shopify. However, all purchases are made directly with Raaya.

Shopify is not responsible for:

  • Product quality

  • Shipping

  • Refunds

  • Customer disputes

You agree to release Shopify from claims related to purchases made through our store.

SECTION 9 – PRIVACY

All personal information is governed by our Privacy Policy [LINK].

By using our Services, you consent to the collection and processing of your data in accordance with our Privacy Policy.

SECTION 10 – USER CONDUCT

You agree not to:

  • Use the site for unlawful purposes

  • Attempt fraud or misuse payment systems

  • Copy or scrape content

  • Upload malicious code

  • Harass or abuse other users

Violation may result in termination of access.

SECTION 11 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available”.

We do not guarantee:

  • That the website will be uninterrupted

  • That it will be error-free

  • That products will meet subjective expectations

To the fullest extent permitted by law, Raaya disclaims all implied warranties.

SECTION 12 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Raaya shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits

  • Loss of data

  • Delays or disruptions

Our total liability shall not exceed the amount paid for the product purchased.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold harmless Raaya and its affiliates from claims arising from:

  • Your breach of these Terms

  • Your violation of any law

  • Your misuse of the Services

SECTION 14 – GOVERNING LAW

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra, India.

SECTION 15 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the website after changes constitutes acceptance of the updated Terms.

SECTION 16 – CONTACT INFORMATION

For questions regarding these Terms, please contact:

Raaya
Operated by: Amruta Dalal Creation
Wing 2, Daffodil B202,
Silver Dale Society,
B T Kavde Road, Ghorpadi,
Pune, Maharashtra 411001
India

GST: 27AVYPB0378D1ZG
Phone: +91 9004420222
Email: raaya.studio93@gmail.com